Showing posts with label ricoh circle of excellence. Show all posts
Showing posts with label ricoh circle of excellence. Show all posts

Wednesday, September 6, 2017

Together We Are Ricoh


As our industry continues to evolve, Modern Office Methods (MOM) and the Ricoh Family Group remain committed to provide superior customer service. One component of our customer support is the breadth of products and services we can provide to you. Our technology partner, Ricoh, recently made significant changes in their go-to-market strategy. In the U.S., they made bold moves to minimize channel conflict and put customers first. These changes resulted in rumors running ramped in the market, but we assure you that they are just rumors. Here are the facts:
  • Ricoh no longer has a direct salesforce calling on Small-and Medium-size businesses (SMB) face to face. The Ricoh Family Group dealer channel will maintain and grow the Ricoh market share in this market along with our core business partnerships. 
  • Ricoh continues to invest in the Ricoh Family Group dealers to provide additional resources, tools, training and overall support of dealer personnel to provide for a better overall customer experience. 
  • Ricoh Inside Sales team is responsible for maintaining and expanding some of the current customer base through a phone-based, go-to-market strategy.
  • Ricoh’s Direct Enterprise sales channel maintains responsibility for maintaining and growing their larger enterprise and global customer base, and acquiring new business in this space.
  • Ricoh recently announced that they are investing millions of dollars in additional intellectual resources and vertical subject-matter expertise to help address customer’s key business challenges in managing information. These investments and resources are a direct benefit to our dealership and in turn to you, our customer.

MOM and Ricoh are uniquely positioned to support your business workflow and the technology that supports your office. Together we bring a combined focus to support you and your office investment. For more information on how we can be your provider of choice, please contact us at info@momnet.com.

Wednesday, August 30, 2017

MOM & Ricoh: The Winning OHIO Team!


Modern Office Methods (MOM) and Ricoh are uniquely positioned to support your business workflow and the technology that supports your office. Together we bring a combined focus to support you and your office investment in several ways:
  • Award Winning Technology – Ricoh has maintained one of the IDC top leadership positions within the A3 MFP Market for over 15 years. 
  • Innovation - Ricoh continues to be a leader in innovation over our 80+ years in business with 49,000+ patents held worldwide and annual R&D investment is approximately 5-6% of consolidated sales.
  • Excellent Service – We keep your solutions up to date through hands-on certified training, technical bulletins and access to firmware upgrades. Our dealership is backed by Ricoh and their technical support resources.
  • Expertise – Ricoh provides services to more than 1.29M Companies. We bring that knowledge and our local presence to you. 
  • Investment – Dedicated Dealer marketing, training, support, service, industry-specific expertise and sales/service resources and tools 
MOM and Ricoh remain committed to our customer’s in ensuring we provide the best overall customer experience. We look forward to working with you for successful growth in the future. Please contact us today at info@momnet.com.

Wednesday, July 12, 2017

Service Excellence in Your Digital Workplace Doesn’t Just Happen


Terminology changes but the basics of office productivity do not. Digital workplace is a term that cropped up two or three years ago. Generally, it refers to the tools that workers use to do their jobs productively. Today, productivity depends largely on how efficiently and cost effectively workers manage information. And to manage information, offices still rely on basics like document solutions, document workflow, document management solutions, office copiers, multifunction printers, print management and so on. 

Acquiring, implementing and supporting digital workplace products and services can be complicated and time-consuming for office staffs. That’s why many businesses turn to us. We take our role seriously. As digital workplace experts, we decide which products to sell and support with an eye to what’s best for our customers. That’s why we are a Ricoh/Savin/Lanier authorized dealer. 

With the Ricoh Family Group behind us, we believe we’re in the best possible position to support digital workplaces with the service excellence you expect. Here are a few of the reasons you can trust us with your business: 

Award-winning technology. Products that lead the industry in quality and reliability minimize downtime and disruption in your business.

Training and certification. Our factory-trained service technicians are certified based on strict standards. Ongoing, they keep your solutions up to date with subsequent training, technical bulletins and access to firmware upgrades.

Ability to maintain superior uptime. When necessary, our technicians can escalate issues to Ricoh’s certified technicians. Dedicated to support authorized dealers, these technicians are just a phone call away.

Consistency. We deliver technical support services that adhere to the manufacturer’s guidelines. Inconsistent, improper or untimely maintenance and repairs can cost you more in the long run.

Genuine Ricoh/Savin/Lanier parts and supplies. Using the manufacturer’s parts and supplies is recommended for product performance and longevity.

All this is to say that service excellence doesn’t just happen. It is the result of the right attitude, people, products, knowledge, skills and processes.  

Further, as a Ricoh Circle of Excellence member, we’re proud to let you know that we go the extra mile with business planning, formalized processes, certifications, customer satisfaction surveys and more — all of which improve the services you receive.

To understand more – please see us at www.momnet.com!



Wednesday, November 16, 2016

Modern Office Methods has been recognized as a Ricoh Circle of Excellence Award Winner

Modern Office Methods (MOM) is the recipient of the 2017 RFG Circle of Excellence award from Ricoh for our commitment to customer service. The MOM service team, under the direction of Ken Staubitz, Vice President of Service, has worked hard to perfect their skills and we are thrilled that this extra effort has paid off. 

Ricoh recognizes that it has partnered with the best Dealer Network in the industry and they reward the “Best of the Best”. MOM has been recognized as a 2017 RFG Circle of Excellence authorized service dealership. This program is designed to recognize dealers who provide outstanding service and support in accordance with Ricoh's guidelines.

MOM has met or exceeded the requirements of the RFG Circle of Excellence Program in the following areas:

Phase 1 - Service Engineer Skills Assessment (Prestige)
Phase 2 - Service Operations Assessment which includes the following:
   • Use of Genuine Ricoh Parts and Supplies
   • Hardware & Solutions Training
   • Relevant Industry Certifications
   • Service Organization Structure
   • Field Staff & Help Desk Productivity & Efficiency Measures
   • Customer Satisfaction Measurement Process & System
   • Effective Utilization of Ricoh Resources
   • Business Plan Management & Process Improvement

Outstanding Service: Award-Winning Legacy
Excellent client support has always been a tradition at MOM and our efforts have been rewarded many times in the past. We are a 2-Time imageSource Magazine's Perfect Image Award Winner for Outstanding Service Program. Out of 3,743 independent dealers across the nation, MOM has been recognized multiple times for our commitment to service excellence.

| About Ricoh | 
Ricoh is a global technology company that has been transforming the way people work for more than 80 years. Under its corporate tagline – imagine. change. – Ricoh continues to empower companies and individuals with services and technologies that inspire innovation, enhance sustainability and boost business growth. These include document management systems, IT services, production print solutions, visual communications systems, digital cameras, and industrial systems. 
Headquartered in Tokyo, Ricoh Group operates in approximately 200 countries and regions. In the financial year ending March 2016, Ricoh Group had worldwide sales of 2,209 billion yen (approx. 19.6 billion USD). 
For further information, please visit www.ricoh.com.