Wednesday, September 6, 2017

Together We Are Ricoh


As our industry continues to evolve, Modern Office Methods (MOM) and the Ricoh Family Group remain committed to provide superior customer service. One component of our customer support is the breadth of products and services we can provide to you. Our technology partner, Ricoh, recently made significant changes in their go-to-market strategy. In the U.S., they made bold moves to minimize channel conflict and put customers first. These changes resulted in rumors running ramped in the market, but we assure you that they are just rumors. Here are the facts:
  • Ricoh no longer has a direct salesforce calling on Small-and Medium-size businesses (SMB) face to face. The Ricoh Family Group dealer channel will maintain and grow the Ricoh market share in this market along with our core business partnerships. 
  • Ricoh continues to invest in the Ricoh Family Group dealers to provide additional resources, tools, training and overall support of dealer personnel to provide for a better overall customer experience. 
  • Ricoh Inside Sales team is responsible for maintaining and expanding some of the current customer base through a phone-based, go-to-market strategy.
  • Ricoh’s Direct Enterprise sales channel maintains responsibility for maintaining and growing their larger enterprise and global customer base, and acquiring new business in this space.
  • Ricoh recently announced that they are investing millions of dollars in additional intellectual resources and vertical subject-matter expertise to help address customer’s key business challenges in managing information. These investments and resources are a direct benefit to our dealership and in turn to you, our customer.

MOM and Ricoh are uniquely positioned to support your business workflow and the technology that supports your office. Together we bring a combined focus to support you and your office investment. For more information on how we can be your provider of choice, please contact us at info@momnet.com.

Friday, September 1, 2017

Every little bit helps...


As many of us have watched with great concern this week as Hurricane Harvey has caused so much damage and devastation in the state of Texas, we feel compelled to get involved. We are fortunate to live in a prosperous nation with tremendously generous people who are willing to help and Modern Office Methods (MOM) wants to do our part.

MOM will donate 1% of our hardware and solutions revenues sold between Monday, August 28 and Saturday, September 30 to support the American Red Cross relief efforts. They have stated they are sending 100% of the donations earmarked for Hurricane Harvey relief efforts to those in need.

If any of our new clients, signing during the designated timeframe above, would like to join in with a donation to the American Red Cross of up to 1% of their contract value, MOM will match those donations as well.

Every little bit helps, so thanks for considering making a contribution to help those in need in South Texas.

For more information, please contact us at info@momnet.com or visit our website, www.momnet.com/HurricaneHarvey.


Wednesday, August 30, 2017

MOM & Ricoh: The Winning OHIO Team!


Modern Office Methods (MOM) and Ricoh are uniquely positioned to support your business workflow and the technology that supports your office. Together we bring a combined focus to support you and your office investment in several ways:
  • Award Winning Technology – Ricoh has maintained one of the IDC top leadership positions within the A3 MFP Market for over 15 years. 
  • Innovation - Ricoh continues to be a leader in innovation over our 80+ years in business with 49,000+ patents held worldwide and annual R&D investment is approximately 5-6% of consolidated sales.
  • Excellent Service – We keep your solutions up to date through hands-on certified training, technical bulletins and access to firmware upgrades. Our dealership is backed by Ricoh and their technical support resources.
  • Expertise – Ricoh provides services to more than 1.29M Companies. We bring that knowledge and our local presence to you. 
  • Investment – Dedicated Dealer marketing, training, support, service, industry-specific expertise and sales/service resources and tools 
MOM and Ricoh remain committed to our customer’s in ensuring we provide the best overall customer experience. We look forward to working with you for successful growth in the future. Please contact us today at info@momnet.com.

Friday, August 4, 2017

Data Security Leaks Prove Costly

Data security leaks come in all shapes and sizes. Many are malicious, whereas others are the result of human error. Regardless of the source or intent, data leaks can be tremendously detrimental to businesses. Consider these findings when assessing just how important data protection actually is:
  • Malicious intent is on the rise. Previously, most data leaks resulted from human error or system glitches. According to Ponemon Institute’s 2015 "Cost of Data Breach Study", 47% of data leaks are now criminal attacks, as opposed to 25 percent for human error, and 29% for system glitches.
  • Criminal attacks cost more. If it wasn’t enough that malicious attacks are now more common than ever, they are also far more costly. A record lost on behalf of a criminal attack will cost, on average, $170; system glitches cost $142 per record and human error or negligence $134 per record.
  • Business continuity can reduce the cost of a data breach. Having business continuity plan involved in the remediation of a breach can reduce the cost of a compromised record by $7.1.
  • Executives are paying greater attention to the security practices of their organizations. 79% of C-level executives say executive level involvement is necessary to achieving an effective incident response to a data breach.
  • Costs are increasing despite organizations' efforts to adapt. The organizational cost of a data breach has increased since last year, from $3.52 million to $3.79 million, and the cost per record has increased from $145 to $154. The total cost of a data breach has increased 23 percent and will continue to grow. 
Although data breaches have slightly declined, they should remain a growing concern for organizations. Be sure to have a plan in place should such an incident arise.

Monday, July 17, 2017

Calling All NONPROFITS...

It's that time of year again...Modern Office Methods' (MOM) annual nonprofit campaign, Jump START Your Nonprofit, has officially launched registration today at www.momnet.com. This is the 8th year that MOM is running the contest for local nonprofits in Cincinnati, Columbus, and Dayton, OH. Local nonprofits have a shot at one of 3 - $10,000 office technology makeovers that can include: color copiers, black / white copiers, multifunction systems [copy/print/scan/fax], scanners, fax machines, document management systems, and managed network services.
Registration is open until Wednesday, November 1 at 5pm. After registration ends, the MOM team will select 10 finalists in Cincinnati, Columbus, and Dayton. These 30 finalists will battle it out over a week of online voting. They will campaign on social media, at their charity events, and vie for the title of 2017 Jump START Your Nonprofit Winner. The top vote-getter in each city wins the $10,000 prize. Winners will be announced the week of November 20, right before the Thanksgiving Holiday.
Check out the pictures below from last year's winners with their big checks at The Rusty Ball in Cincinnati, OH. Who knows...maybe this year your favorite nonprofit could be holding up on of MOM's big checks! Register today at www.momnet.com.

Wednesday, July 12, 2017

Service Excellence in Your Digital Workplace Doesn’t Just Happen


Terminology changes but the basics of office productivity do not. Digital workplace is a term that cropped up two or three years ago. Generally, it refers to the tools that workers use to do their jobs productively. Today, productivity depends largely on how efficiently and cost effectively workers manage information. And to manage information, offices still rely on basics like document solutions, document workflow, document management solutions, office copiers, multifunction printers, print management and so on. 

Acquiring, implementing and supporting digital workplace products and services can be complicated and time-consuming for office staffs. That’s why many businesses turn to us. We take our role seriously. As digital workplace experts, we decide which products to sell and support with an eye to what’s best for our customers. That’s why we are a Ricoh/Savin/Lanier authorized dealer. 

With the Ricoh Family Group behind us, we believe we’re in the best possible position to support digital workplaces with the service excellence you expect. Here are a few of the reasons you can trust us with your business: 

Award-winning technology. Products that lead the industry in quality and reliability minimize downtime and disruption in your business.

Training and certification. Our factory-trained service technicians are certified based on strict standards. Ongoing, they keep your solutions up to date with subsequent training, technical bulletins and access to firmware upgrades.

Ability to maintain superior uptime. When necessary, our technicians can escalate issues to Ricoh’s certified technicians. Dedicated to support authorized dealers, these technicians are just a phone call away.

Consistency. We deliver technical support services that adhere to the manufacturer’s guidelines. Inconsistent, improper or untimely maintenance and repairs can cost you more in the long run.

Genuine Ricoh/Savin/Lanier parts and supplies. Using the manufacturer’s parts and supplies is recommended for product performance and longevity.

All this is to say that service excellence doesn’t just happen. It is the result of the right attitude, people, products, knowledge, skills and processes.  

Further, as a Ricoh Circle of Excellence member, we’re proud to let you know that we go the extra mile with business planning, formalized processes, certifications, customer satisfaction surveys and more — all of which improve the services you receive.

To understand more – please see us at www.momnet.com!



Wednesday, June 21, 2017

Managed Print is as Easy as 1-2-3

Managed Print Services (MPS) present an extremely valuable solution for businesses who want to control their printing costs and improve workflow. Offices across the globe and right here in Ohio are realizing enormous savings of both money and time as a result of outsourcing all of their printing needs to a single, trusted vendor, like Modern Office Methods. While no two companies are exactly alike, the process of implementing MPS is a strategic and clearly-defined proceeding. When making the decision to proceed with an MPS solutions, it is certainly beneficial to understand the steps involved and what to expect. 

Utilizing our Print Savings Estimator is a quick way to estimate how MPS can impact your office. Simply enter the number of employees at your office and learn about the average savings over 1 and 5 years. Monetary savings is, of course, outlined as well as the savings on paper, trees, and waste. 

MPS Savings Calculator

1. Controlling the fleet: 

In the initial stage, organizations implement MPS in order to gain control of their hardcopy fleet. Companies entering into this stage are often surprised at the cultural resistance encountered from their staff, as well as the actual number and variety of devices that are being deployed within their agency. The main objectives of this stage include centralizing the decision-making operations within the fleet and assessing usage patterns.
 

2. Optimizing your operation: 

During the second stage, organizations move from gaining control of the fleet to optimizing it. Here, companies ensure that devices are being deployed and positioned in a cost effective way, while effectively supporting the needs of their end users. This requires an increasing level of service from service providers in order to track device usage, and to actively manage the fleet. 

3. Enhancing beyond the fleet: 

In the final stage, organizations begin to look beyond cost reduction or containment, to actually improving their performance and business processes by implementing electronic document workflow, document management, document repositories, scanning solutions and other activities that actually enhance and improve basic business processes. At this level, MPS vendors bring an entirely new set of skills and abilities to the table. In fact, the vendor moves into a “consulting” role versus just providing hardware, supplies, and maintenance management services. This stage also requires that the vendor intimately understands the customer’s industry and business model.

The idea of implementing an MPS for your organization may seem like a daunting challenge. However, it has evolved into a routine, well-established process that can also be customized to the individual needs of your business. MPS deployment is a long-term engagement and will likely impact almost every aspect of an organization—but for the better! A well-executed MPS solution will enable your business to experience both immediate and long-term cost savings.

Thursday, June 8, 2017

Top 5 Savings Thanks to Document Management

If updating one of your office processes would contribute to savings across the board, wouldn't you do it? ABSOLUTELY! Converting your documents from paper to electronic versions will lead to an abundance of savings. We’re not just talking about money—although you'll certainly save that, too.


Here are 5 key areas in which your company will experience savings with the help of a document management system:

Time – By working with digital documents, rather than paper ones, you won't waste time manually filing and retrieving documents or searching for lost or missing documents. Instead your time can be spent more productively. Electronic documents can also be distributed in a fraction of the time as their paper counterparts, speeding up your customer service processes.

Money –The cost of physical storage for paper documents adds up, including filing cabinets, off-site storage, and perhaps the biggest expense, the manpower to manually file and retrieve paper documents. Additional savings comes from reducing the amount of postage, ink/toner, and paper your business uses. Not to mention the costs associated with lost or missing documents, the replacement of which is estimated at $250 per document.

Space – Electronic documents take up a fraction of the space that paper versions do. Off-site storage becomes unnecessary and the space once taken up by filing cabinets can be put to better use.

Legal Woes – Document management provides access controls, protecting sensitive or classified information by limiting who can access it. Audit trails track everyone who views and edits your documents. These measures help businesses ensure regulatory compliance.

Your Business – Yes, most important of all, a document management system can help save your business—from going out of business. Paper files and records can be irretrievably lost due to corporate espionage, fire, flooding, or natural disaster. Thanks to disaster recovery, your company can literally rise from the ashes and get back to business fast.

Learn more about Document Management Solutions for your business from Modern Office Methods.

Tuesday, May 9, 2017

Greening Your Business with Document Management

Document Management enables you to digitize the paper-driven processes in your office, promoting efficiency and optimizing your use of resources. Converting manual paper processes into automatic electronic processes has become increasingly popular with companies all over, and with good reason. Besides providing businesses with savings in both time and money, Document Management will reduce the carbon footprint of your office, making it a win-win situation. 


Here’s how Document Management will help green your business:

Use less paper – Office paper has an enormous impact on the environment, and according to Reduce.org, the average office worker uses 10,000 sheets of copy paper each year. Document Management enables companies to securely distribute documents electronically, eliminating the need for multiple versions to be printed or copied for distribution. With more work done online, the paper trail is shortened, reducing the amount of paper your office consumes on a daily basis. Not to mention reducing the natural resources needed to create more paper, as well as the energy consumed and pollution resulting from the production process.

Reduce document storage – Storing and managing your documents and files electronically rather than physically in storage cabinets is much more environmentally friendly, reducing the real estate/facilities needs for storage, and the associated energy consumption.

Eliminate waste – According to the Natural Resources Defense Council (NRDC), the typical office disposes of about 350 pounds of wastepaper per employee, per year. Less paper printed leads to less paper discarded, reducing the amount of waste created by your office. As well as energy consumed shredding printed documents containing sensitive or confidential information.

Transmit rather than ship – Converting your documents to digital versions not only increases the speed with which this information can be shared and distributed, but reduces the amount of energy previously consumed transporting the hard copy versions.

Automate business processes – Forms can be filled out electronically, complete with electronic signatures, removing paper from the process. Electronic fax transmissions can be automatically routed via a server and initiate a workflow, without ever printing the original document.

Learn more about Document Management Solutions for your business from Modern Office Methods.



Wednesday, April 5, 2017

Modern Office Methods Acquires Full Service Networking

Leading office equipment provider expands technology offerings to include IT and networking services


Cincinnati, OH (March 31, 2017) – Modern Office Methods (MOM), a leader in managed print services and document strategy throughout southern and central Ohio, announced the acquisition of Full Service Networking (FSN), a Cincinnati-based managed information technology company. The acquisition expands MOM’s focus on total document solutions with complementary capabilities in network performance, data security and cloud services.

“Full Service Networking has built a solid reputation on its comprehensive approach to IT solutions, and we’re excited to integrate this parallel expertise and become a full-service provider of technology solutions for our customers,” said Kevin McCarthy, president and CEO of MOM. “MOM got its start as an office equipment reseller nearly 60 years ago and has steadily grown by innovating with changing technology. Our acquisition of FSN marks a significant milestone in our growth and evolution as it enables us to address the comprehensive opportunities and threats that businesses confront as a result of technological advances.”  

“With the increasing risk of security vulnerabilities surrounding office technology, FSN’s technical know-how is a big advantage for us,” added Steve Bandy, MOM’s senior vice president. “While MOM will continue to optimize the document outputs of our clients’ copiers, scanners and printers, the addition of FSN allows us to present clients with a more holistic approach, addressing all aspects of office technology.”  

FSN will continue to operate as a separate entity, maintaining its current operations, office locations and roster of team members while becoming a wholly-owned subsidiary of MOM.

Rick Maxwell, FSN’s president, approached MOM about the possibility of an acquisition that would facilitate the collective leveraging of industry knowledge, resources and partner relationships while broadening the value proposition for the businesses’ clients. As a member of the McCarthy family and the former president and a 20-year associate of MOM, Maxwell had it on good authority that the integration of cultures, expertise and teams would create opportunities all around.

“I’m thrilled to be working alongside family once again,” Maxwell shared. “We’ve been growing separate, yet similar, businesses side-by-side for quite some time, and being able to combine and leverage our knowledge and resources while growing FSN’s geographic footprint paints a very promising future.”           

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About Modern Office Methods: Modern Office Methods (MOM) offers a full suite of office automation products, integrating managed print services and various state-of-the-art technologies that enable its clients to reduce costs and improve productivity. MOM's complete product lines from Ricoh/Lanier, Canon, Samsung and HP enable it to offer clients the convenience of one-stop shopping for their office equipment and support needs. With offices in Cincinnati, Dayton, Columbus and Zanesville, Ohio, MOM has been enhancing its clients' effectiveness and productivity for nearly 60 years. www.momnet.com

About Full Service Networking: Full Service Networking (FSN) is a leading technology company specializing in managed and co-managed IT services. Founded in 1987, FSN offers outsourced services that ensure clients' uptime network performance, data security, business continuity and overall office productivity. FSN services are supported by relationships and certifications with the world’s leading technology companies, including Microsoft, VMware, Veeam, HP, Hewlett Packard Enterprise and SonicWALL.

FSN collaborates with hundreds of organizations to select and implement technology investments that increase productivity. Regular system monitoring, backups, upgrades and preventative maintenance by FSN eliminate downtime, increase security and reliability, while reducing network support costs. A 99.5% uptime performance guarantee of hosted network infrastructure reflects the company’s commitment to being a trusted business partner. Headquartered in Cincinnati, FSN serves small and medium-sized businesses, educational institutions and nonprofit organizations. www.fullservice.net